Transformation is one of those words that is beginning to mean less the more it is used. Increasingly desperate and/or strident calls to ‘transform’ services are shorthand for ‘we are in a fix, have failed to redesign services so far but that is not going to stop us using the word as it makes us sound as though we are on the case’. 

Here are what I think are the other core principles of AGILE as it relates to service improvement or redesign

Here are what I think are the other core principles of AGILE as it relates to service improvement or redesign....

I have been having fun. We are allowed to do so you know. In this case I had put together a PowerPoint presentation which I was using as a catalyst for a discussion with clients and colleagues about the mindsets we bring to change. I was thinking of recording it with a voiceover and posting it on here.